Planned Equipment Maintenance Made Easy with Remote Monitoring

From smart thermostats that adjust your home’s temperature to security apps that let you check your front door from miles away, remote monitoring has become an expectation for modern technology. We can track our cars’ diagnostics from our phones, get alerts when a package arrives and even monitor the health of our appliances in real time. So why wouldn’t we expect the same level of convenience and control over something as critical as a backup power system?

For industries where downtime is critical, such as hospitals, data centers, and telecom providers, our power systems are designed to maintain seamless operations without interruption. That’s where Cummins’ PowerCommand Cloud (PCC) remote monitoring comes in. With PCC, facility managers gain real-time insights on fuel levels, battery voltage and overall system health.

“The ability to remotely verify that a generator is running properly is huge,” said Travis Neely, Planned Equipment Maintenance Sales Director. “You can’t afford to wait until the power goes out to find out your generator wasn’t properly maintained”

That’s exactly how remote monitoring should be approached: as a natural extension of your planned equipment maintenance. With real-time diagnostics, facility managers can spot issues before they turn into failures. Instead of relying solely on scheduled inspections or emergency callouts, remote monitoring bridges the gap.

“When you notice anomalies like battery voltage dipping or temperature issues, you can immediately call the service team to address them,” said Neely. “It’s about forecasting, planning ahead and not waiting until the system goes down.”

Remote monitoring provides peace of mind, much like being able to lock your front door through an app if you forget to do so when leaving the house.

"Yes, you could rely on your systems to run on their own, but do you really want to?” said Neely. “With a planned equipment maintenance contract plus remote monitoring, you gain the added benefit of the latest software and diagnostic tools for optimal performance."

It’s the ideal solution for remote sites without on-site personnel. Rather than having someone physically check the equipment, you’ll receive an alert if an issue arises. This approach is particularly beneficial for companies with sustainability goals, as it helps reduce the number of visits and minimize our shared footprint, aligning priorities for both Cummins and the customer.

“The application enables customers to communicate and troubleshoot more effectively with our technicians because they’ve already verified the issue through the app,” said Neely. “Remote monitoring allows technicians to arrive prepared and ready for an efficient resolution before even visiting the site.”